Before a repair is reported
- Keep current unit and property contact information
- Review visible plumbing fixtures, appliances, lighting, doors, windows, and common areas
- Confirm that tenants know how to report a problem and what to do in an emergency
- Keep trusted vendor contacts and specialties up to date
When a tenant reports a problem
- Confirm the property and unit
- Read the description and check the issue location
- Review photos, urgency, start date, and access preferences
- Ask for clarification only when the next step is unclear
- Decide whether to assign, schedule, or escalate the request
After the repair visit
- Record what was repaired and whether follow-up is needed
- Send the tenant a clear public status update
- Save the vendor or cost detail needed for your records
- Close the request only after the repair outcome is understood
PatchKey keeps the request, status history, vendor details, and tenant updates connected to the property and unit.