What a maintenance request tracker should handle
A tracker helps you decide what to do next by collecting the tenant's details, keeping the property and unit with the request, and showing what still needs attention.
- A private request link for each rental unit
- Issue categories, descriptions, photos, urgency, and access details
- A central inbox for open, scheduled, in-progress, and completed work
- Vendor contacts and assignment details in the same workflow
- Public tenant updates without exposing private landlord notes
From report to resolution
- 01
Collect the request
Give each unit a private link so tenants can submit from a phone without creating an account.
- 02
Review and prioritize
See the issue, location, photos, urgency, and contact information together before deciding what happens next.
- 03
Coordinate the work
Assign a vendor, schedule a visit, and keep internal notes separate from tenant-facing updates.
- 04
Complete the request
Record the completed repair and give the tenant a clear status history.
For smaller rental portfolios
PatchKey plans are based on unit count. Solo includes 1 unit, Landlord includes 5 units, and Portfolio includes 20 units. Each plan includes tenant request links, a repair inbox, and tenant status updates.
See the current options on the PatchKey pricing page.