Request fields
Type of issueChoose a category
Where is the issue?Choose the room or area
Short summaryDescribe the problem in one sentence
What happened?Include where it is, when it started, and what you have tried
How soon does it need attention?Routine or urgent
PhotosAdd clear photos when they help explain the issue
Contact informationName, email, and optional phone number
Access preferencesExplain when and how a technician can enter
Ask for the details needed to review a repair
Collect enough detail for a useful first review. Do not ask tenants to share passwords, lockbox codes, financial information, or unrelated personal details. Access instructions should explain the preferred process without including security credentials.
For immediate danger, the form should direct the tenant to leave the area and contact the appropriate emergency service. A maintenance request form should not replace emergency help.
Use the template in a private request link
PatchKey includes structured issue categories, locations, start times, access preferences, photos, and tenant tracking. Create a private link for each unit and keep the submitted request connected to the landlord workspace.